RETURN & REFUND POLICY
Senses Return & Exchange Policy
Exchange Policy
Exchanges can be requested within 7 days from the date of delivery.
The first exchange is free of cost; subsequent exchanges will incur a handling charge of ₹150.
After two failed pickup attempts, customers must courier the product to the provided address at their own expense.
Exchange requests are processed once the returned product reaches the warehouse (typically 8-10 days), and the replacement is dispatched after verification.
Return Policy
Returns are accepted within 4 days of delivery.
A handling charge of ₹100 is deducted for all returns. For returns involving more than three items, a handling charge of ₹200 is applied.
After two failed pickup attempts, customers must courier the product to the provided address at their own expense.
Refunds are initiated once the product reaches the warehouse and passes a quality check (typically 8-10 working days).
Refund Process
Prepaid Orders: Refunds are processed within 8-10 working days after verification.
Cash on Delivery (COD) Orders: Refunds are issued as store credit, redeemable on future purchases.
General Guidelines
Clearance and heavily discounted items are not eligible for returns or refunds.
Items must be unused, unwashed, unworn, and returned with all original tags and packaging intact to qualify for refunds or exchanges.
Contact us for any queries or concerns:
Email: returns@sensesindia.in
Contact: 9967114025